A web application integrated with
OTRS (open source ticket request system)
that display complete administrative dashboards.
Improve visibility and decision making
OTRS Dashboard presents the information of your business operation available in your OTRS helpdesk software.
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Provides comfortable panels that show key indicators, with filtered and prioritized data. This allows real-time observation of the operation status and help desk productivity.
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Benefits with OTRS Dashboard
Live panel displays tickets with critical condition, in order to give a timely solution.
Faster response time
Detect the areas where the response to customers is most delayed.
Review team performance
For each team member, check the amount and resolution time of requirements, grouped by type.
Use your resources wisely
The possibility of identifying the resources used in each task/service/client, allows greater and better control over the operation.
All the features that you need in one web application
Real time data
Tickets near to closing date
Critical and failure elements
Hours used per task
Employee anomaly detection
Amount of work by customer
Choose what to see
Variety of filters
Adjustable report time interval
Response time per user
Tasks and services lifetime
First response and solution time
Learn more about the service
Start using OTRS Dashboard Now
Access the online demo for free
where you can review all the functionalities